Shipping Policy

Thank you for choosing Saltair. This policy outlines our shipping and delivery process to ensure you have clear expectations for receiving your order.

Order Processing Time
All orders are carefully processed and prepared for shipment within 1 to 3 business days after your order is placed (excluding weekends and public holidays). You will receive an order confirmation email once your purchase is complete.

Shipping & Delivery Timeline
Once your order has been processed and handed off to our shipping carrier, the estimated delivery timeframe is 6 to 12 business days. This timeframe is an estimate provided by our carriers and begins after the order processing period.

Please note that delivery times may be influenced by factors beyond our control, including carrier delays, customs processing for international shipments, weather, or local postal service conditions.

Shipping Carriers
We partner with reliable international and local carriers to deliver your orders. The specific carrier used will be selected to provide the best service to your location.

Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view the status.

International Orders
For orders shipping outside the United States, please be aware that you are the importer of record and may be subject to customs duties, taxes, or fees imposed by your country. These charges are not included in the product or shipping price and are the responsibility of the recipient. Saltair has no control over these charges and cannot predict what they may be.

Undeliverable Packages
To ensure successful delivery, please provide a complete and accurate shipping address. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package from a local depot, we will contact you. Reshipment may be subject to additional shipping fees.

Contact Us
If you have any questions about your order's shipping status, please contact our customer care team for assistance:
Email: [email protected]